The Recall Desk
Our severity:HighNHTSA·21V235000·Announced 2021-04-05

Mercedes-Benz and Freightliner Sprinter Recalled for Bright Instrument Cluster Display

Daimler Vans USA is recalling 2019-2020 Sprinter vans because the instrument cluster display may be too bright, potentially hindering driver vision.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the defect (excessive display brightness) increases the risk of a crash, but no injuries or fatalities have been reported in the source text.

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The affected models include the Sprinter 1500, 2500, 3500, and 4500. The recall addresses a defect in the multifunctional display within the instrument cluster, which may not be adjustable and can appear too bright in certain lighting conditions. This issue causes the vehicles to fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."

A display that is too bright can hinder the driver's vision, increasing the risk of a crash. Daimler Vans USA will notify owners, and dealers will update the instrument cluster software to correct the issue free of charge. Owner notification letters were mailed on May 28, 2021.

Owners may contact Daimler Vans USA customer service at 1-877-762-8267 for more information. The company's number for this recall is VS3DISPKI. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.safercar.gov.

The recalled product

Product
MERCEDES-BENZ, FREIGHTLINER SPRINTER 2500, SPRINTER 4500, SPRINTER 1500, SPRINTER 3500
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Commercial Van
Hazard
Affected units
1,285

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • SPRINTER 2500
  • SPRINTER 4500
  • SPRINTER 1500
  • SPRINTER 3500

Distribution

Distributed nationwide across the United States.

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