The Recall Desk
HighNHTSA·24V930000·Announced 2024-12-13

2019-2022 Mercedes-Benz Sprinter instrument cluster may be too bright

Daimler Vans USA is recalling 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may be too bright and non-adjustable, making it difficult for drivers to see critical safety information and increasing crash risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This recall scores High because it presents a risk-of-harm scenario where no injury has been reported. The bright, non-adjustable display could impair driver visibility of critical safety information, increasing crash risk, but no actual injuries or incidents have been documented. The hazard is theoretical rather than confirmed.

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles, including the 1500, 2500, 3500, and 4500 variants. The instrument cluster illumination may not be adjustable and can appear too bright in certain lighting conditions, causing the vehicle to fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) 101, which sets requirements for controls and displays.

A display that is too bright can make it difficult for the driver to see critical safety information on the instrument cluster. This increases the risk of a crash.

Approximately 697 vehicles are affected by this recall. Daimler Vans USA has already mailed owner notification letters, which were sent on January 31, 2025. The remedy is a free software update to the instrument cluster. Owners may contact Daimler Vans USA customer service at 1-877-762-8267 to schedule the update. The company's recall number is VS3BELKOM. For more information, owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit nhtsa.gov.

The recalled product

Product
MERCEDES-BENZ SPRINTER 2500, SPRINTER 1500, SPRINTER 4500, SPRINTER 3500
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Instrument Cluster
Hazard
Affected units
697

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • SPRINTER 2500
  • SPRINTER 1500
  • SPRINTER 4500
  • SPRINTER 3500

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · MERCEDES-BENZ

Same manufacturer · Daimler Vans USA, LLC

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