Mercedes-Benz and Freightliner Sprinter Recalled for Rearview Camera Software Defect
Daimler Vans USA is recalling 2019-2021 Mercedes-Benz and Freightliner Sprinter vans because a software defect may cause the rearview camera image to fail to display.
What this means for you
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk-of-harm product where the defect increases the risk of a crash or injury, but no specific injuries or fatalities have been reported in the source text.
Plain-English summary
Daimler Vans USA, LLC is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The recall involves the MBUX multimedia system software, which may cause the display to remain black or reboot after startup. This defect can result in the rearview camera image not displaying properly, causing the vehicles to fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury. The affected vehicles include the Mercedes-Benz Sprinter 1500, 2500, 3500, and 4500, as well as the Freightliner Sprinter 1500, 2500, 3500, and 4500, all from model years 2019 through 2021.
Owners should contact a dealer to have the multimedia system software updated free of charge, or wait for an over-the-air (OTA) update. Daimler Vans USA issued an interim notification to owners on July 23, 2021. Owners may also contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.
The recalled product
- Product
- MERCEDES-BENZ, FREIGHTLINER SPRINTER 2500, SPRINTER 1500, SPRINTER 3500, SPRINTER 4500
- Brand
- MERCEDES-BENZ
- Manufacturer
- Daimler Vans USA, LLC
- Category
- Vehicle — Passenger Van
- Affected units
- 33,437
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (4)
- SPRINTER 2500
- SPRINTER 1500
- SPRINTER 3500
- SPRINTER 4500
Distribution
Distributed nationwide across the United States.
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