The Recall Desk
HighNHTSA·22V281000·Announced 2022-04-27

Daimler Recalls 2019-2021 Sprinter Vehicles for Rearview Camera Software Error

Daimler Vans USA is recalling 2019-2021 Freightliner and Mercedes-Benz Sprinter vans because a software error may prevent the rearview camera from displaying an image.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (reduced rear visibility increasing crash risk) where injury has not yet been reported, fitting the High severity criteria.

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The recall affects the Sprinter 1500, 2500, 3500, and 4500 models. The defect involves a software error that may cause the rearview camera to fail to display the rearview image. This issue causes the vehicles to fail to comply with Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

An inoperable rearview camera display reduces the driver's rear view, which increases the risk of a crash. The source text does not report any specific injuries or fatalities associated with this defect.

Dealers will update the rearview camera software free of charge. Owner notification letters were mailed on July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
FREIGHTLINER, MERCEDES-BENZ SPRINTER 4500, SPRINTER 1500, SPRINTER 2500, SPRINTER 3500
Brand
FREIGHTLINER
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Commercial Van
Hazard
Affected units
12,086

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • SPRINTER 4500
  • SPRINTER 1500
  • SPRINTER 2500
  • SPRINTER 3500

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · FREIGHTLINER

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Same hazard · crash risk

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