Daimler Recalls 2019-2021 Sprinter Vehicles for Rearview Camera Software Error
Daimler Vans USA is recalling 2019-2021 Freightliner and Mercedes-Benz Sprinter vans because a software error may prevent the rearview camera from displaying an image.
What this means for you
Our assessment, not the agency’s: severity 3/5 (High).
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk-of-harm product (reduced rear visibility increasing crash risk) where injury has not yet been reported, fitting the High severity criteria.
Plain-English summary
Daimler Vans USA, LLC is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The recall affects the Sprinter 1500, 2500, 3500, and 4500 models. The defect involves a software error that may cause the rearview camera to fail to display the rearview image. This issue causes the vehicles to fail to comply with Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
An inoperable rearview camera display reduces the driver's rear view, which increases the risk of a crash. The source text does not report any specific injuries or fatalities associated with this defect.
Dealers will update the rearview camera software free of charge. Owner notification letters were mailed on July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.
The recalled product
- Product
- FREIGHTLINER, MERCEDES-BENZ SPRINTER 1500, SPRINTER 4500, SPRINTER 2500, SPRINTER 3500
- Brand
- FREIGHTLINER
- Manufacturer
- Daimler Vans USA, LLC
- Category
- Vehicle — Commercial Van
- Hazard
- Affected units
- 12,086
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (4)
- SPRINTER 1500
- SPRINTER 4500
- SPRINTER 2500
- SPRINTER 3500
Distribution
Distributed nationwide across the United States.
Related recalls
Same brand · FREIGHTLINER
- SevereFreightliner and FCCC Trucks Recalled for Fuel Hose Separation Risk
NHTSA · 2026-10-07
- SevereFreightliner Recalls Business Class M2 Trucks for Fire Risk
NHTSA · 2026-10-01
- Severe
- Severe
- HighWestern Star and Freightliner trucks recalled for loose axle fasteners
NHTSA · 2025-11-04
Same manufacturer · Daimler Vans USA, LLC
See all →- High
- SevereMercedes-Benz Metris air bag control unit may accumulate water
NHTSA · 2026-02-06
- SevereMercedes-Benz Recalls Sprinter 2500 Vehicles Due to Frame Defect
NHTSA · 2025-10-24
- High
- SevereMercedes-Benz Recalls 2024 Sprinter Vans for Frame Reinforcement Defect
NHTSA · 2025-09-12
Same hazard · crash risk
See all →- HighFord Recalls 2015 Transit Connect Vehicles for Rearview Camera Defect
NHTSA · 2026-10-06
- SevereRam 2500 Pickup Trucks Recalled for Electronic Stability Control Defect
NHTSA · 2026-10-06
- HighNew Flyer Recalls Buses Due to Hazard Light Indicator Defect
NHTSA · 2026-10-05
- High
- High
Similar recalls
- High
- HighMercedes-Benz Sprinter Recall for Rearview Camera Display Delay
NHTSA · 2021-02-17
- High
- HighDaimler Recalls 2019-2021 Sprinter Vehicles for eCall Software Defect
NHTSA · 2022-05-20
- SevereDaimler Recalls 2019-2021 Sprinter Vans for Frame Fastener Defect
NHTSA · 2023-12-21
- Severe