The Recall Desk
SevereNHTSA·17V272000·Announced 2017-04-21

Daimler Recalls 2013-2016 Sprinter and Metris Vehicles for Software Conflict

Daimler Vans USA is recalling 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles because software updates may conflict with vehicle computers, increasing crash risk.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a software defect that can disable electronic stability control and air bag systems, creating a significant risk of injury or death in a crash, which aligns with the 'Severe' criteria for significant injury reports or structural/systemic defects.

Plain-English summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter 2500 and 3500 vehicles and 2016 Mercedes-Benz Metris vehicles. The recall addresses a defect in the electrical system software. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.

The improper software may cause problems with the electronic stability control system, the air bag control unit, or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.

DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017, and the recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
FREIGHTLINER, MERCEDES-BENZ SPRINTER 2500, METRIS, SPRINTER 3500
Brand
FREIGHTLINER
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Commercial Van
Hazard
Affected units
3

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (3)

  • SPRINTER 2500
  • METRIS
  • SPRINTER 3500

Distribution

Distributed nationwide across the United States.

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