2019 Mercedes-Benz Sprinter Vehicles Recalled for Inaccurate Operator's Manual
Daimler Vans USA is recalling 2019 Mercedes-Benz Sprinter vehicles because the provided operator's manual may contain inaccurate or incomplete safety information.
What this means for you
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk-of-harm product where the defect (inaccurate safety information) could lead to improper operation and potential crash or injury, but no specific injuries or crashes have been reported in the source text.
Plain-English summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter vehicles, including models sold as Freightliner Sprinter 1500, 2500, 3500, 4500, and VS30. The recall involves vehicles that may have been delivered with a printed and digital operator's manual that is inaccurate or incomplete.
If an operator relies on the provided manual, the information regarding vehicle functions and other safety-relevant details may be incorrect. This could lead to improper operation of the vehicle, potentially increasing the risk of a crash or injury.
DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version free of charge. DVUSA distributed an interim notification to owners on January 22, 2021, and the recall began on March 17, 2021. Owners may contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.
The recalled product
- Product
- FREIGHTLINER, MERCEDES-BENZ SPRINTER 4500, SPRINTER 3500, SPRINTER 1500, SPRINTER 2500
- Brand
- FREIGHTLINER
- Manufacturer
- Daimler Vans USA, LLC
- Category
- Vehicle — Commercial Van
- Affected units
- 9
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (5)
- SPRINTER 4500
- SPRINTER 3500
- SPRINTER 1500
- SPRINTER 2500
- SPRINTER (VS30)
Distribution
Distributed nationwide across the United States.
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