The Recall Desk
HighNHTSA·20V180000·Announced 2020-03-26

2019 Mercedes-Benz and Freightliner Sprinter Recall for Manual Error

Daimler Vans USA is recalling 2019 Sprinter vans because the Operator's Manual may contain incorrect information about the automatic parking function, potentially increasing crash risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where vehicle rollaway could lead to a crash, but no injuries or fatalities have been reported in the source text.

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. The affected models include the Sprinter 1500, 2500, 3500, and 4500, as well as the Sprinter (VS30). The recall involves approximately 52,127 vehicles.

The Operator's Manual for these vehicles may not contain the correct information regarding how the automatic parking function ("Auto-P") operates. If a driver relies on the incorrect description in the manual, the vehicle may roll away or move unexpectedly, which increases the risk of a crash.

Daimler Vans USA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual free of charge. The recall began on May 18, 2020. Owners can contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ, FREIGHTLINER SPRINTER 1500, SPRINTER 2500, SPRINTER 3500, SPRINTER 4500
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Passenger Van
Hazard
Affected units
52,127

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (5)

  • SPRINTER 1500
  • SPRINTER 2500
  • SPRINTER 3500
  • SPRINTER 4500
  • SPRINTER (VS30)

Distribution

Distributed nationwide across the United States.

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Same brand · MERCEDES-BENZ

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Same hazard · vehicle rollaway

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