Daimler Recalls 2019-2021 Sprinter Vehicles for eCall Software Defect
Daimler Vans USA is recalling 2019-2021 Freightliner and Mercedes-Benz Sprinter vehicles because a software error may disable the emergency call system.
What this means for you
Our assessment, not the agency’s: severity 3/5 (High).
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk-of-harm product where the defect could delay emergency response and increase injury risk, but no specific injuries or fatalities are reported in the source text.
Plain-English summary
Daimler Vans USA, LLC is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. The recall involves an error in the communication module's SIM card software that can cause a mobile network connection failure, which disables the emergency call (eCall) system.
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency. This failure could potentially delay emergency responders and increase the risk of injury to occupants.
Owners will receive notification letters mailed on October 13, 2022. The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owners may contact Daimler Vans USA at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.
The recalled product
- Product
- FREIGHTLINER, MERCEDES-BENZ SPRINTER 3500, SPRINTER 4500, SPRINTER 2500, SPRINTER 1500
- Brand
- FREIGHTLINER
- Manufacturer
- Daimler Vans USA, LLC
- Category
- Vehicle — Commercial Van
- Affected units
- 19,937
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (5)
- SPRINTER 3500
- SPRINTER 4500
- SPRINTER 2500
- SPRINTER 1500
- METRIS
Distribution
Distributed nationwide across the United States.
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