Mercedes-Benz Metris and Sprinter Recall for eCall Software Defect
Daimler Vans USA is recalling 2016-2020 Metris and 2019-2020 Sprinter vans because the eCall system may send emergency responders to the wrong location after a crash.
What this means for you
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk-of-harm product where the failure of the emergency call system could increase the risk of injury following a crash, but no specific injuries or fatalities are reported in the source text.
Plain-English summary
Daimler Vans USA, LLC is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The recall involves 84,345 vehicles, including the Sprinter 1500, 2500, 3500, and 4500 models.
The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash. If the eCall system fails, emergency responders may be dispatched to the wrong location, which increases the risk of injury following a crash.
Dealers will update the software communication module for the automatic emergency call system free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.
The recalled product
- Product
- MERCEDES-BENZ METRIS, SPRINTER 1500, SPRINTER 2500, SPRINTER 4500
- Brand
- MERCEDES-BENZ
- Manufacturer
- Daimler Vans USA, LLC
- Category
- Vehicle — Commercial Van
- Affected units
- 84,345
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (5)
- METRIS
- SPRINTER 1500
- SPRINTER 2500
- SPRINTER 4500
- SPRINTER 3500
Distribution
Distributed nationwide across the United States.
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