Mercedes-Benz Recalls 2021 S-Class Vehicles for Emergency Call System Defect
Mercedes-Benz is recalling 2021 Maybach and S-Class vehicles because the emergency call system may fail to place calls or provide location data.
What this means for you
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a safety-critical system failure that increases the risk of injury by delaying emergency response, but no specific injuries or fatalities are reported in the source text, fitting the 'High' severity criteria for risk-of-harm products without reported injury.
Plain-English summary
Mercedes-Benz USA, LLC is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The recall addresses a defect in the emergency call system, which may fail to place an automatic or manual call and may not provide the vehicle's location as intended.
A disabled emergency call system can prevent vehicle occupants from contacting emergency services or identifying the vehicle's location. This failure can delay emergency responders and increase the risk of injury in the event of a crash.
Dealers will update the communication module software free of charge to correct the issue. Owner notification letters were mailed on December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.
The recalled product
- Product
- MERCEDES-MAYBACH, MERCEDES-BENZ S 580, S 500
- Brand
- MERCEDES-MAYBACH
- Manufacturer
- Mercedes-Benz USA, LLC
- Category
- Vehicle — Sedan
- Affected units
- 21
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (2)
- S 580
- S 500
Distribution
Distributed nationwide across the United States.
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