The Recall Desk
HighNHTSA·21V00J000·Announced 2021-12-27

Mercedes-Benz Recalls 2022 EQS and S-Class for eCall Software Defect

Mercedes-Benz is recalling 2022 EQS 450, S 500, and S 580 vehicles because a software defect may disable the emergency call system, potentially delaying emergency response.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the eCall system may be disabled, potentially increasing injury risk, but no specific injuries or fatalities are reported in the source text.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2022 EQS 450, S 500, and S 580 vehicles. The recall addresses a defect in the communication module software that may restrict or disable the emergency call system (eCall).

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency. This could potentially delay emergency responders and increase the risk of injury.

Owners will receive notification letters mailed on February 23, 2022. Dealers will update the communication module software free of charge, either in-person or through an over-the-air (OTA) update. Owners may also contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ EQS 450, S 500, S 580
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Safety Systems
Hazard
Affected units
1,239

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (3)

  • EQS 450
  • S 500
  • S 580

Distribution

Distributed nationwide across the United States.

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