The Recall Desk
HighNHTSA·23V309000·Announced 2023-05-02

Mercedes-Benz Recalls 2022-2023 EQS and EQE Models for Battery Software Defect

Mercedes-Benz is recalling 3,828 vehicles because high-voltage battery monitoring software may fail to alert drivers of malfunctions, increasing injury risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (high-voltage battery) where injury has not yet been reported, fitting the 'High' severity criteria for theoretical hazards without confirmed incidents.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2022-2023 EQE 350, S580e, EQS 450, EQS 580, AMG EQS 53, and EQS 450+ vehicles. The recall affects 3,828 units in total.

The high-voltage battery monitoring system software may not alert the driver of a battery malfunction. This defect causes the vehicles to fail to comply with Federal Motor Vehicle Safety Standard number 305, which covers electrolyte spillage and electrical shock protection. The source states that a monitoring system that does not alert the driver may increase the risk of an injury.

Dealers will update the battery management system software free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ EQS 580, AMG EQS 53, redundant EQE 350 4MATIC, EQS 450+
Brand
MERCEDES-BENZ
Affected units
3,828

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (8)

  • EQS 580
  • AMG EQS 53
  • redundant EQE 350 4MATIC
  • EQS 450+
  • EQS 450
  • EQS580
  • EQS450
  • S 580 E

Distribution

Distributed nationwide across the United States.

Same manufacturer · Mercedes-Benz USA, LLC

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