Mercedes-Benz Recalls 2022 EQS Models Due to Software Error
Mercedes-Benz is recalling 2022 EQS 450 and EQS 580 vehicles because a software error may permanently deactivate the overhead control panel, preventing occupants from contacting emergency services.
What this means for you
Our assessment, not the agency’s: severity 3/5 (High).
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk-of-harm product where the defect increases the risk of injury by delaying emergency response, but no specific injuries or fatalities are reported in the source text.
Plain-English summary
Mercedes-Benz USA, LLC is recalling certain 2022 EQS 450 and EQS 580 vehicles. The recall addresses a software error that may cause the overhead control panel to become permanently deactivated.
A deactivated overhead control panel prevents occupants from manually contacting emergency personnel. This issue may delay emergency responders and increase the risk of injury in the event of a crash.
Dealers will update the overhead control panel software free of charge. The source text notes that all vehicles have been remedied. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.
The recalled product
- Product
- MERCEDES-BENZ EQS 580, EQS 450
- Brand
- MERCEDES-BENZ
- Manufacturer
- Mercedes-Benz USA, LLC
- Category
- Vehicle — Software / Electronics
- Affected units
- 8
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (2)
- EQS 580
- EQS 450
Distribution
Distributed nationwide across the United States.
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