The Recall Desk
HighNHTSA·22V190000·Announced 2022-03-25

Mercedes-Benz Recalls 2022 EQS Models Due to Software Error

Mercedes-Benz is recalling 2022 EQS 450 and EQS 580 vehicles because a software error may permanently deactivate the overhead control panel, preventing occupants from contacting emergency services.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the defect increases the risk of injury by delaying emergency response, but no specific injuries or fatalities are reported in the source text.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2022 EQS 450 and EQS 580 vehicles. The recall addresses a software error that may cause the overhead control panel to become permanently deactivated.

A deactivated overhead control panel prevents occupants from manually contacting emergency personnel. This issue may delay emergency responders and increase the risk of injury in the event of a crash.

Dealers will update the overhead control panel software free of charge. The source text notes that all vehicles have been remedied. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ EQS 580, EQS 450
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Software / Electronics
Hazard
Affected units
8

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • EQS 580
  • EQS 450

Distribution

Distributed nationwide across the United States.

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