The Recall Desk
SevereNHTSA·23V405000·Announced 2023-06-05

Mercedes-Benz Recalls EQS and EQE Models for Drivetrain Software Error

Mercedes-Benz is recalling 8,281 electric vehicles due to a software error that may cause a loss of drive power, increasing crash risk.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (electric drivetrain software) that can cause a loss of drive power, which the source states increases the risk of a crash.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2022-2023 EQS 450, AMG EQS, EQS 580, and 2023 AMG EQE vehicles. The recall affects a total of 8,281 units.

A software error in the electric drivetrain may cause a loss of drive power. This loss of power can increase the risk of a crash.

Dealers will update the electric drivetrain software free of charge. Owner notifications were mailed beginning July 19, 2023. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ AMG EQE, AMG EQS, EQS 580, EQS 450
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Electric Vehicle
Hazard
Affected units
8,281

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (6)

  • AMG EQE
  • AMG EQS
  • EQS 580
  • EQS 450
  • EQS580
  • EQS450

Distribution

Distributed nationwide across the United States.

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Same hazard · loss of drive power

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