The Recall Desk
SevereNHTSA·24V372000·Announced 2024-05-28

Mercedes EQ battery software can shut down causing sudden power loss

Mercedes-Benz is recalling certain 2023-2025 EQE and EQS models because battery management software may shut down the high-voltage battery, causing a sudden loss of drive power.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: Rubric level 4 covers structural vehicle defects: the fault can shut down the high-voltage battery and cause a sudden total loss of drive power, not merely a degraded function.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC and AMG EQS 53 4MATIC; 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+ and EQS SUV 580 4MATIC; and 2024-2025 EQS SUV 680 4MATIC and AMG EQE SUV 53 4MATIC vehicles. About 14,912 units are potentially affected.

The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

NHTSA states that a sudden loss of drive power increases the risk of a crash.

Dealers will update the battery management system software free of charge. Owner notification letters were mailed on July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372, referencing recall number 2024060002, or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ, MERCEDES-MAYBACH EQS SUV 450+, EQE SUV 500 4MATIC, EQS 450+, EQS SUV 580 4MATIC
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Traction battery
Hazard
Affected units
14,912

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (16)

  • EQS SUV 450+
  • EQE SUV 500 4MATIC
  • EQS 450+
  • EQS SUV 580 4MATIC
  • EQE 350 4MATIC
  • EQS SUV 450 4MATIC
  • EQE 350+
  • AMG EQE SUV 53 4MATIC
  • EQS 580
  • EQE 500
  • EQE SUV 350+
  • AMG EQS 53 4MATIC
  • AMG EQE 53 4MATIC
  • EQS SUV 680 4MATIC
  • EQE SUV 350 4MATIC
  • redundant EQS 450

Distribution

Distributed nationwide across the United States.

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