The Recall Desk
Our severity:SevereNHTSA·25V050000·Announced 2025-02-07

Mercedes-Benz 2024 EQB 250 Electric Vehicle Battery Fire Risk

Mercedes-Benz is recalling certain 2022–2025 EQB 250, EQB 300 4MATIC, and EQB 350 4MATIC models due to a high-voltage battery that may fail internally and cause vehicle fire while parked or driving.

NHTSA safety advisory

Park this vehicle outside

NHTSA advises parking it away from buildings and other vehicles until the repair is done — the risk exists even when the vehicle is switched off.

This is the agency’s own advisory, not our assessment. Contact the manufacturer or a dealer, and see the official NHTSA notice for the current guidance.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (battery failure) with a serious consequence—vehicle fire that can occur while parked or driving—that increases the risk of injury, meeting the Severe (score 4) criterion, although no reported injuries or deaths are stated in the source.

Plain-English summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022–2025 EQB 250, EQB 300 4MATIC, and EQB 350 4MATIC electric vehicles. The high-voltage traction battery may fail internally and lead to a vehicle fire while parked or driving, which can increase the risk of injury.

Owners are advised to charge their vehicles to a maximum of 80% battery capacity until the repair has been completed. Dealers will update the battery management system software at no charge to owners.

Owner notification letters were mailed in phases: Phase 1 on May 22, 2025; Phase 2 on October 31, 2025; and Phase 3 on December 12, 2025. For further information, owners may contact MBUSA customer service at 1-800-367-6372 or the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or visit nhtsa.gov.

The recalled product

Product
MERCEDES-BENZ EQB 250+, EQB 250, EQB 300 4MATIC, EQB 350 4MATIC
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Electric Vehicle / Battery System
Hazard
Affected units
12,236

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • EQB 250+
  • EQB 250
  • EQB 300 4MATIC
  • EQB 350 4MATIC

Distribution

Distributed nationwide across the United States.

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