The Recall Desk
HighNHTSA·23V188000·Announced 2023-03-22

Volvo Recalls 2023 Models for False Emergency Call System Warnings

Volvo is recalling 2023 S60, C40, XC40, V60CC, XC60, and XC90 vehicles because a false warning may mask an actual emergency call system failure.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the defect could delay emergency response during a crash, increasing the risk of injury, but no injuries have been reported.

Plain-English summary

Volvo Car USA, LLC is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. The recall addresses a defect where a diagnostic trouble code may be falsely detected for the emergency call system (e-call), displaying an "e-Call Service Required" message in the driver information module.

The false warning message could prevent the detection of an actual e-call system failure. This could delay an emergency response during a crash, increasing the risk of injury.

Dealers will update the telematics and connectivity antenna module (TCAM) software free of charge. Owner notification letters are expected to be mailed May 16, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
VOLVO S60, C40BEV, XC40, V60CC
Brand
VOLVO
Manufacturer
Volvo Car USA, LLC
Category
Vehicle — Safety Systems
Hazard
Affected units
393

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (6)

  • S60
  • C40BEV
  • XC40
  • V60CC
  • XC90
  • XC60

Distribution

Distributed nationwide across the United States.

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