The Recall Desk
HighNHTSA·21V931000·Announced 2021-11-29

Mercedes-Benz Recalls EQS and S-Class Models for Infotainment Distraction

Mercedes-Benz is recalling 2021-2022 EQS and S-Class vehicles because the infotainment system may allow TV and internet use while driving, increasing crash risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (driver distraction increasing crash risk) where no specific injuries or fatalities are reported in the source text, fitting the 'High' severity criteria.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2021 S 580, 2022 EQS 450, EQS 580, and S 500 vehicles. The recall affects vehicles equipped with an active and connected Mercedes me connect account. The MBUX infotainment system may allow the activation of the television and internet display while the vehicle is in motion, which can cause driver distraction.

Driver distraction can increase the risk of a crash. Mercedes-Benz has updated its computer server to correct the issue for most vehicles free of charge. For vehicles that could not be updated remotely, dealers will provide the software update free of charge.

Owner notification letters were mailed on January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236 for more information.

The recalled product

Product
MERCEDES-BENZ EQS 580, EQS 450, S 500, S 580
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Software / Infotainment
Hazard
Affected units
227

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • EQS 580
  • EQS 450
  • S 500
  • S 580

Distribution

Distributed nationwide across the United States.

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