The Recall Desk
SevereNHTSA·23V875000·Announced 2023-12-21

Daimler Recalls 2019-2021 Sprinter Vans for Frame Fastener Defect

Daimler Vans USA is recalling 2019-2021 Mercedes-Benz and Freightliner Sprinter vans because missing frame fasteners may reduce stability and structural integrity.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (missing frame fasteners) that reduces stability and structural integrity, which aligns with the rubric criterion for a score of 4 (Severe).

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The recall affects the Sprinter 1500, 2500, 3500, and 4500 models. The defect involves longitudinal frame members that may be missing reinforcement fasteners. This issue reduces vehicle stability and decreases the structural integrity of the third-row seats.

Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash. Owner notification letters were mailed on March 4, 2024.

Dealers will inspect and repair the frame members as necessary, free of charge. Owners may contact Daimler Vans USA customer service at 1-877-762-8267. The recall number for this campaign is VS3ROHRAH. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 or visit www.nhtsa.gov.

The recalled product

Product
FREIGHTLINER, MERCEDES-BENZ SPRINTER 3500, SPRINTER 2500, SPRINTER 1500, SPRINTER 4500
Brand
FREIGHTLINER
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Commercial Van
Hazard
Affected units
3,739

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • SPRINTER 3500
  • SPRINTER 2500
  • SPRINTER 1500
  • SPRINTER 4500

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · FREIGHTLINER

Same manufacturer · Daimler Vans USA, LLC

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Same hazard · structural failure

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