The Recall Desk
HighNHTSA·20V803000·Announced 2020-12-21

Volvo Bus Recalls 2015-2020 9700 Models for Transmission Hub Failure

Volvo Bus is recalling 2015-2020 9700 buses because a transmission hub may fail, potentially disabling the vehicle and forcing passengers to transfer on the roadside.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a structural vehicle defect (transmission failure) that poses a risk of harm (injury from roadside transfer) but does not report confirmed injuries or fatalities, fitting the 'High' severity criteria for risk-of-harm products where injury has not yet been reported.

Plain-English summary

Volvo Bus Corporation is recalling certain 2015-2020 9700 buses. The recall addresses a defect where the transmission C1 hub may fail, which can lead to a disabled vehicle.

If the bus becomes disabled, passengers may be required to transfer to a different bus on the side of the road, which increases the risk of injury. The source text does not report any specific injuries or fatalities associated with this defect.

Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software free of charge. The recall was expected to begin on February 12, 2021. Owners may contact Volvo Bus customer service at 1-866-870-2046 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
VOLVO BUS 9700
Brand
VOLVO BUS
Manufacturer
Volvo Bus Corporation
Category
Vehicle — Bus
Hazard
Affected units
553

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • 9700

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · VOLVO BUS

Same manufacturer · Volvo Bus Corporation

See all →

Same hazard · mechanical failure

See all →