Volvo Bus 9700 Recall for Missing Emergency Exit Instructions
Volvo Bus is recalling 2009-2025 9700 buses because the emergency exit label on the entrance door is missing operating instructions, which may delay evacuation.
What this means for you
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk-of-harm product (missing emergency exit instructions) where injury has not yet been reported, fitting the 'High' severity criteria.
Plain-English summary
Volvo Bus Corporation is recalling certain 2009-2025 Volvo 9700 buses. The recall involves 1,236 vehicles where the emergency exit label on the entrance door is missing the exit operating instructions. As a result, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury. No specific injuries or fatalities have been reported in the source text.
Prevost will replace the emergency exit identification labels free of charge. Owner notification letters are expected to be mailed on November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
The recalled product
- Product
- VOLVO BUS 9700
- Brand
- VOLVO BUS
- Manufacturer
- Volvo Bus Corporation
- Category
- Vehicle — Bus
- Affected units
- 1,236
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (1)
- 9700
Distribution
Distributed nationwide across the United States.
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