The Recall Desk
HighNHTSA·24V893000·Announced 2024-11-26

Volvo Bus Recalls 2025 9700 Models for Emergency Exit Label Defect

Volvo Bus is recalling 2025 9700 buses because emergency exit labels may detach, potentially delaying evacuation and increasing injury risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the defect (missing emergency exit labels) could delay evacuation and increase injury risk, but no injuries or fatalities have been reported in the source text.

Plain-English summary

Volvo Bus Corporation is recalling certain 2025 Volvo 9700 buses. The recall addresses a defect where emergency exit labels, which provide identification and operating instructions, may not be secured properly and can detach. This condition causes the vehicles to fail to comply with Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

The missing labels can prevent or delay the use of emergency exits, increasing the risk of injury in an emergency situation. The recall affects 2025 model year Volvo 9700 buses.

Owners will receive notification letters mailed on December 19, 2024. Volvo Bus will replace the emergency exit labels free of charge. Owners may contact Prevost customer service at 1-866-870-2046 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236. Volvo Bus' number for this recall is SR24-86.

The recalled product

Product
VOLVO BUS 9700
Brand
VOLVO BUS
Manufacturer
Volvo Bus Corporation
Category
Vehicle — Bus
Hazard
Affected units
5

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • 9700

Distribution

Distributed nationwide across the United States.

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