Volvo Bus 9700 Recall: Wheelchair Lift Barrier May Fail Under Force
Volvo Bus is recalling 2009-2021 9700 vehicles with wheelchair lifts because the outer barrier may fail, increasing injury risk.
What this means for you
Our assessment, not the agency’s: severity 3/5 (High).
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a structural defect in a safety-critical component (wheelchair lift barrier) that poses a risk of injury to occupants, but no specific injuries or fatalities are reported in the source text, fitting the 'High' criteria for risk-of-harm products without reported injury.
Plain-English summary
Volvo Bus Corporation is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. The recall addresses a defect where the lift's outer barrier may not withstand sufficient force when fully deployed, causing it to fail. This condition means the vehicles do not comply with Federal Motor Vehicle Safety Standards 403 and 404 regarding platform lift systems and installations.
If a mobility device pushes into the outer barrier, the barrier may fail, which increases the risk of injury for the lift occupant. The recall covers 266 affected vehicles.
Volvo Bus will reinforce the outer barrier with additional supports at no cost to the owner. Interim owner notification letters were mailed on September 28, 2021, and final owner notification letters were mailed on March 18, 2022. Owners can contact Volvo Bus customer service at 1-866-870-2046 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.
The recalled product
- Product
- VOLVO BUS 9700
- Brand
- VOLVO BUS
- Manufacturer
- Volvo Bus Corporation
- Category
- Vehicle — Wheelchair Lift
- Hazard
- Affected units
- 266
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (1)
- 9700
Distribution
Distributed nationwide across the United States.
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