The Recall Desk
HighNHTSA·23V667000·Announced 2023-10-03

Volvo Bus Recalls 2023 9700 Models for Missing Emergency Exit Labels

Volvo Bus is recalling 2023 9700 buses because emergency window exits may lack required identification and operating instruction labels.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (missing emergency exit labels) where injury has not yet been reported, fitting the High severity criteria.

Plain-English summary

Volvo Bus Corporation is recalling certain 2023 Volvo 9700 buses. The recall addresses a defect where the emergency window exits may be missing identification and operating instruction labels. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

The missing labels can prevent or delay the use of the emergency exit, which increases the risk of injury. The source text does not report any specific injuries or fatalities associated with this defect.

Owner letters were mailed on February 1, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo Bus' number for this recall is SR23-85. Prevost will inspect and install missing emergency exit labels, as necessary, free of charge. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

The recalled product

Product
VOLVO BUS 9700
Brand
VOLVO BUS
Manufacturer
Volvo Bus Corporation
Category
Vehicle — Bus
Hazard
Affected units
19

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • 9700

Distribution

Distributed nationwide across the United States.

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