The Recall Desk
HighNHTSA·25V463000·Announced 2025-11-07

2020-2023 Mercedes-Benz Metris infotainment system rearview camera display failure

Certain 2020-2023 Mercedes-Benz Metris vehicles have an electrical connection defect in the infotainment system that can prevent the rearview camera image from displaying, increasing the risk of crashes.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This recall addresses a vehicle defect affecting a critical safety system (rearview visibility). No injuries have been reported, and the crash risk remains potential rather than actual. Per the rubric, a risk-of-harm product with no reported injury scores 3 (High).

Plain-English summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles because the electrical connections for the infotainment system may not be properly secured. This defect can cause the rearview camera image not to display, violating Federal Motor Vehicle Safety Standard (FMVSS) number 111 on rear visibility.

The affected vehicles include model years 2020, 2021, 2022, and 2023. Approximately 43,422 units are affected. A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Owners were notified by mail on November 11, 2025. Dealers will inspect and repair the infotainment system connection free of charge. Owners can contact DVUSA customer service at 1-877-762-8267 for details. The DVUSA recall number is VS2GARPIN.

The recalled product

Product
2022 MERCEDES-BENZ METRIS
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Commercial Van
Hazard
  • rearview-failure
  • electrical-defect
  • crash-risk
Affected units
43,422

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • METRIS

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · MERCEDES-BENZ

Same category