The Recall Desk
Our severity:HighNHTSA·22V099000·Announced 2022-02-22

Mercedes-Benz Metris Recalled for Rearview Camera Display Freeze

Daimler Vans USA is recalling 2015-2018 Mercedes-Benz Metris vehicles because a defective memory chip may cause the rearview camera image to freeze, increasing crash risk.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (increased crash risk) where injury has not yet been reported, fitting the High severity criteria.

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. The recall involves 17,093 vehicles.

A defective memory chip in the rearview camera may cause the display image to freeze. A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.

Dealers will replace the rearview camera free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ METRIS
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Passenger Vehicle
Hazard
Affected units
17,093

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • METRIS

Distribution

Distributed nationwide across the United States.

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