The Recall Desk
SevereNHTSA·19V489000·Announced 2019-06-25

Mercedes-Benz Metris Recalled for Potential Loss of Power Steering

Daimler Vans USA is recalling 2018-2019 Mercedes-Benz Metris vehicles because a steering sensor defect may cause the electric power steering assist to deactivate, increasing crash risk.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (steering system) that can lead to a loss of control and increased crash risk, meeting the criteria for a Severe rating.

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. The recall addresses a defect where an internal sensor within the electric power steering unit may have been improperly manufactured. This issue can result in the deactivation of the electric power steering assist.

An unexpected loss of power steering assist can increase the risk of a crash. The recall began on July 2, 2019. Owners will be notified by Daimler Vans USA, and Metris dealers will replace the steering unit free of charge.

Owners may contact DVUSA customer service at 1-877-762-8267 for more information. DVUSA's number for this recall is VS2LENKEPS. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

The recalled product

Product
MERCEDES-BENZ METRIS
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Steering System
Hazard
Affected units
2

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • METRIS

Distribution

Distributed nationwide across the United States.

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