The Recall Desk
SevereNHTSA·20V340000·Announced 2020-06-09

Mercedes-Benz Metris Recall for Driveshaft Attachment Defect

Daimler Vans USA is recalling 2019 Mercedes-Benz Metris vans because the driveshaft may not be attached correctly, risking loss of drive or unexpected airbag deployment.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (driveshaft attachment) that could result in a loss of drive or unexpected airbag deployment, meeting the criteria for a Severe rating.

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2019 Mercedes-Benz Metris vans equipped with gasoline engines and automatic transmissions. The recall addresses a defect where the driveshaft may not be attached to the intermediate bearing correctly. This issue can cause excessive wear to the driveshaft joint and excessive vibrations.

The defect poses safety risks because damage to the driveshaft joint could result in a loss of drive, increasing the risk of a crash. Additionally, excessive vibrations may cause the frontal air bags to deploy unexpectedly, which increases the risk of injury.

Dealers will inspect the drive shaft and replace it as necessary, free of charge. This recall began on August 11, 2020. Owners may contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ METRIS
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Van
Hazard
Affected units
12

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • METRIS

Distribution

Distributed nationwide across the United States.

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