The Recall Desk
SevereNHTSA·18V497000·Announced 2018-07-29

Mercedes-Benz Metris Recall: Driveshaft Bolts May Loosen

Daimler Vans USA is recalling 2017-2018 Mercedes-Benz Metris vehicles because driveshaft securing bolts may loosen, potentially causing loss of drive and increasing crash risk.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (driveshaft separation) that causes loss of drive and increases the risk of a crash, meeting the criteria for a Severe rating.

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The recall addresses a defect where the drive shaft securing bolts may loosen at the automatic transmission flange.

If the bolts loosen and fall out, the driveshaft may separate, causing a loss of drive. This condition increases the risk of a crash. The recall began on September 28, 2018.

Dealers will replace the transmission flange, securing bolts, and clean the shaft seal free of charge. Owners may contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ METRIS
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Drivetrain
Hazard
Affected units
6

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • METRIS

Distribution

Distributed nationwide across the United States.

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