The Recall Desk
Our severity:SevereNHTSA·18V497000·Announced 2018-07-29

Mercedes-Benz Metris Recall: Driveshaft Bolts May Loosen

Daimler Vans USA is recalling 2017-2018 Mercedes-Benz Metris vehicles because driveshaft securing bolts may loosen, potentially causing loss of drive and increasing crash risk.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (driveshaft separation) that causes loss of drive and increases the risk of a crash, meeting the criteria for a Severe rating.

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The recall addresses a defect where the drive shaft securing bolts may loosen at the automatic transmission flange.

If the bolts loosen and fall out, the driveshaft may separate, causing a loss of drive. This condition increases the risk of a crash. The recall began on September 28, 2018.

Dealers will replace the transmission flange, securing bolts, and clean the shaft seal free of charge. Owners may contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ METRIS
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Drivetrain
Hazard
Affected units
6

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • METRIS

Distribution

Distributed nationwide across the United States.

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