The Recall Desk
HighNHTSA·19V666000·Announced 2019-09-18

Mercedes-Benz Recalls 2019 Metris Vehicles Due to Head Restraint Defect

Daimler Vans USA is recalling 2019 Mercedes-Benz Metris vehicles because head restraint spring pins may be missing or improperly mounted, increasing injury risk in a crash.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a structural vehicle defect (head restraint) that increases the risk of injury in a crash, but the source text does not report any specific injuries or fatalities, fitting the 'High' severity criteria for risk-of-harm products where injury has not yet been reported.

Plain-English summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Metris vehicles. The defect involves the head restraint of the seat or seat back, which may have been fitted without a spring pin or with a spring pin that was improperly mounted.

The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing. This condition increases the risk of an injury in the event of a crash.

DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints free of charge. DVUSA issued owners an interim notification on November 4, 2019, and the recall began on April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ METRIS
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Passenger Vehicle
Hazard
Affected units
29

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • METRIS

Distribution

Distributed nationwide across the United States.

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