The Recall Desk
HighNHTSA·23V876000·Announced 2024-09-12

Mercedes-Benz and Freightliner Sprinter Partition Wall Recall for Missing Bolts

Daimler Vans USA is recalling 2019-2023 Mercedes-Benz and 2019-2021 Freightliner Sprinter vehicles whose partition walls may have missing bolts. The loose wall could detach during a crash, increasing injury risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: Structural vehicle fastener defect affecting critical components; partition wall could detach in a crash, creating injury risk. No injuries or deaths have been reported, limiting the classification to High per the rubric.

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The affected models include 1500, 2500, 3500, and 4500 cargo variants, with approximately 387 vehicles impacted.

The partition wall, which separates the cargo area from the driver's cabin, may be missing bolts. When fasteners are absent, the wall could detach during a vehicle crash.

A detached partition wall can increase the risk of injury to vehicle occupants during a crash. This affects a critical structural component of the vehicle.

Owners should bring their vehicles to an authorized dealer for inspection and repair at no cost. The manufacturer will secure the partition wall as necessary. Notification letters began mailing February 16, 2024. For service inquiries, owners can contact Daimler Vans USA customer service at 1-877-762-8267 (reference: VS3TREWAN) or the National Highway Traffic Safety Administration at 1-888-327-4236.

The recalled product

Product
2020 MERCEDES-BENZ SPRINTER 1500
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle
Hazard
  • fastener-failure
  • detachment-hazard
  • crash-injury
Affected units
387

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • SPRINTER 1500
  • SPRINTER 2500
  • SPRINTER 4500
  • SPRINTER 3500

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · MERCEDES-BENZ

Same category