The Recall Desk
HighNHTSA·23V806000·Announced 2023-12-01

Freightliner and Mercedes Sprinter paint defect causes window and rail detachment

Daimler Vans USA is recalling Freightliner and Mercedes-Benz Sprinter vans from 2021-2023 due to insufficient paint adhesion that may cause windows and interior lashing rails to detach during a crash. No injuries have been reported.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This recall involves a structural vehicle defect (window and lashing rail adhesion) that could cause detachment and injury during a crash. However, since no injuries or incidents have been reported and the harm remains theoretical, it meets the criteria for High severity: risk-of-harm products where injury has not yet been reported.

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2021-2023 Freightliner and Mercedes-Benz Sprinter vehicles. The topcoat paint formula used on these vehicles may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle structure.

An insufficiently bonded window can detach during a crash. Objects secured to an insufficiently bonded interior lashing rail can also detach, increasing the risk of injury to occupants. The recall affects 131 vehicles across multiple model years and configurations.

Dealers will inspect the paint adhesion and repair it as necessary at no charge to the owner. Depending on the extent of damage, Daimler Vans USA may offer to repurchase the vehicle. Owner notification letters were mailed on November 4, 2024.

Owners can contact Daimler Vans USA customer service at 1-877-762-8267 or the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ, FREIGHTLINER SPRINTER 1500, SPRINTER 4500, SPRINTER 2500, SPRINTER 3500
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Paint Adhesion
Hazard
Affected units
131

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • SPRINTER 1500
  • SPRINTER 4500
  • SPRINTER 2500
  • SPRINTER 3500

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · MERCEDES-BENZ

Same manufacturer · Daimler Vans USA, LLC

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Same hazard · window detachment

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