The Recall Desk
SevereNHTSA·21V934000·Announced 2021-12-01

Mercedes-Benz Recalls 2021 Sprinter Vans for Rear Step Bolt Issue

Daimler Vans USA is recalling 2021 Mercedes-Benz Sprinter vans because improperly tightened rear step bolts could allow the step to separate, creating a road hazard.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (rear step separation) that increases the risk of a crash, which aligns with the 'Severe' criteria for structural defects or significant injury risk.

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2021 Mercedes-Benz Sprinter 1500, 2500, 3500, and 4500 vehicles. The recall addresses a defect where the spring-loaded rear step bolt fasteners were not properly tightened.

Loose bolt fasteners may allow the rear step to separate from the vehicle. This separation could become a road hazard and increase the risk of a crash. The source text does not report any specific injuries or fatalities associated with this defect.

Dealers will tighten the bolt fasteners and replace the console and attaching hardware free of charge. Owners notification letters were mailed on February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ SPRINTER 4500, SPRINTER 2500, SPRINTER 1500, SPRINTER 3500
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Commercial Van
Hazard
Affected units
30

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • SPRINTER 4500
  • SPRINTER 2500
  • SPRINTER 1500
  • SPRINTER 3500

Distribution

Distributed nationwide across the United States.

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