The Recall Desk
Our severity:SevereNHTSA·24V517000·Announced 2024-07-09

2023 to 2024 Mercedes-Benz Sprinter Rear Suspension U-Bolt Recall

Daimler Vans USA is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles due to rear suspension U-bolts with reduced strength from improper heat-treatment. The defect can cause the rear axle to shift, increasing crash risk.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: This is a structural vehicle defect affecting rear suspension components. The U-bolt failure can cause rear axle misalignment leading to loss of vehicle control and crash risk, meeting the Severe classification criterion for structural vehicle defects.

Plain-English summary

Daimler Vans USA is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles, including models 1500, 2500, 3500, and 4500. The spring U-bolts connecting the rear axle may have reduced strength due to improper heat-treatment during manufacturing.

When the U-bolts are weakened, the rear axle can shift out of position. This condition can cause loss of vehicle control, significantly increasing the risk of a crash.

Approximately 1,232 vehicles are affected by this recall. Owner notification letters were mailed on August 23, 2024.

Owners should contact their authorized Mercedes-Benz dealer to have the spring U-bolts replaced free of charge. For additional information, owners may call Daimler Vans USA customer service at 1-877-762-8267 (reference number VS3FEDERB) or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ SPRINTER 1500, SPRINTER 2500, SPRINTER 4500, SPRINTER 3500
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Suspension / Commercial Van
Hazard
Affected units
1,232

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • SPRINTER 1500
  • SPRINTER 2500
  • SPRINTER 4500
  • SPRINTER 3500

Distribution

Distributed nationwide across the United States.

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