The Recall Desk
Our severity:SevereNHTSA·21V359000·Announced 2021-05-17

Mercedes-Benz Recalls 2020 Sprinter Vans for Door Hinge Screw Issue

Daimler Vans USA is recalling 2020 Mercedes-Benz Sprinter vans because front door hinge screws may not be tightened properly, increasing injury risk in a crash.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (door hinge screws) that increases the risk of injury in a crash, meeting the criteria for a Severe rating.

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2020 model year Mercedes-Benz Sprinter 1500, 2500, 3500, and 4500 vehicles. The recall addresses a defect where the screws for the front door hinges may not have been tightened properly.

Loose door hinge screws could change the gap between the door and the vehicle body. This condition increases the risk of injury in the event of a crash.

Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed on June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ SPRINTER 1500, SPRINTER 3500, SPRINTER 4500, SPRINTER 2500
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Commercial Van
Hazard
Affected units
2,016

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • SPRINTER 1500
  • SPRINTER 3500
  • SPRINTER 4500
  • SPRINTER 2500

Distribution

Distributed nationwide across the United States.

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