The Recall Desk
Our severity:HighNHTSA·19V886000·Announced 2019-12-12

Chrysler Recalls 2018-2019 Pacifica for Rearview Camera Software Error

Chrysler is recalling 2018-2019 Pacifica minivans because a software error may keep the rearview camera image on the radio display after shifting out of reverse, potentially distracting the driver.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the lingering camera image increases the risk of a crash, but no specific injuries or fatalities are reported in the source text.

Plain-English summary

Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4-inch radio display, a 360-degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As a result, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

The lingering rearview image can distract the driver, increasing the risk of a crash. The recall covers 20,441 vehicles.

Chrysler will notify owners, and dealers will update the radio software free of charge. The recall began on January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

The recalled product

Product
CHRYSLER PACIFICA
Brand
CHRYSLER
Manufacturer
Chrysler (FCA US LLC)
Category
Vehicle — Minivan
Hazard
Affected units
20,441

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • PACIFICA

Distribution

Distributed nationwide across the United States.

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