The Recall Desk
HighNHTSA·20V191000·Announced 2020-09-10

Chrysler Recalls Jeep, Ram, and Dodge Vehicles for Rearview Camera Software Error

Chrysler is recalling 319,610 vehicles because a software error can cause the rearview camera image to remain displayed after shifting out of reverse, increasing crash risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where a distraction hazard increases the risk of a crash, but no specific injuries or fatalities are reported in the source text.

Plain-English summary

Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep, Ram, Chrysler, and Dodge vehicles equipped with 8.4-inch or 12-inch radio displays. The recall affects 319,610 units, including the Jeep Gladiator, Cherokee, Grand Cherokee, Wrangler, and Renegade; Ram 1500, 2500, and 3500 Pickups; Chrysler Pacifica; Dodge Durango; and Dodge Challenger.

A software error can cause the rearview camera image to remain displayed on the radio screen after the vehicle has been shifted out of reverse. This lingering image can distract the driver, increasing the risk of a crash. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Chrysler has notified owners, and dealers will update the radio display software free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
JEEP, CHRYSLER, RAM WRANGLER, PACIFICA, GLADIATOR, RENEGADE
Brand
JEEP
Manufacturer
Chrysler (FCA US LLC)
Category
Vehicle — SUV / Pickup / Passenger Car
Hazard
Affected units
319,610

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (11)

  • WRANGLER
  • PACIFICA
  • GLADIATOR
  • RENEGADE
  • 2500
  • 3500
  • 1500
  • GRAND CHEROKEE
  • DURANGO
  • CHALLENGER
  • CHEROKEE

Distribution

Distributed nationwide across the United States.

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