The Recall Desk
HighNHTSA·19V787000·Announced 2019-11-01

Mercedes-Benz Recalls Vehicles for Emergency Call System Software Fault

Mercedes-Benz is recalling 24,226 vehicles due to a software fault that may cause the emergency call system to relay inaccurate location data, potentially delaying emergency responders.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the defect (inaccurate location data) could delay emergency response and increase injury risk, but no injuries or deaths have been reported in the source text.

Plain-English summary

Mercedes-Benz USA, LLC. is recalling certain 2013-2017 model year vehicles due to a software fault in the emergency call system (eCall). This defect may cause the date and time recorded by the system to differ from the actual date and time, which can result in the system relaying an inaccurate vehicle location to emergency services.

The recall affects 24,226 vehicles, including models such as the GLA 250, CLS 63S, AMG ML63, and GLK350, among others. An inaccurate vehicle location may delay emergency responders, increasing the risk of injury in the event of a crash. No specific injuries or deaths have been reported in the source text.

Mercedes-Benz has initiated an Over the Air (OTA) remote update to correct the issue. Dealers will also check the software for a successful update or update the communication module software as needed, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236 for more information.

The recalled product

Product
MERCEDES-BENZ, MERCEDES BENZ G550, B 250E, GL63, SLK55 AMG
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC.
Category
Vehicle — Passenger Cars and SUVs
Hazard
Affected units
24,226

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (73)

  • G550
  • B 250E
  • GL63
  • SLK55 AMG
  • SL63
  • SL550
  • SL400
  • ML350
  • GLE300D
  • AMG S65
  • GL550
  • GL450
  • AMG GT S
  • GLE63S
  • GLE550E
  • GLE350
  • S63
  • E250
  • ML550
  • ML400
  • C250
  • C350
  • GL350
  • E400 HYBRID
  • G63
  • E550
  • E63
  • E400
  • CLS550
  • CLS 400
  • AMG C63S
  • AMG C63
  • CLS63S
  • AMG SLK55
  • GLK250
  • AMG E63S
  • AMG G65
  • SLK55
  • SLK350
  • SLK300
  • GLK350
  • AMG GLA45
  • GLA 250
  • B-CLASS ELECTRIC
  • ML250
  • CLS 550
  • SL65
  • SLK250
  • CLS400
  • AMG SL63
  • CLS63
  • C300
  • CLS 63S
  • AMG ML63
  • E350
  • CLA250
  • S550
  • C400
  • AMG CLA45
  • S550 4MATIC
  • S550E
  • GLE450
  • AMG GLE63
  • S600
  • C450
  • GLC300
  • GLS450
  • GLE400
  • C 300
  • AMG GLS63
  • GLS550
  • C350E
  • AMG GT

Distribution

Distributed nationwide across the United States.

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