The Recall Desk
HighNHTSA·20V068000·Announced 2020-02-07

Mercedes-Benz Recalls 2020 Models for Emergency Call System Location Error

Mercedes-Benz is recalling 239 vehicles from 2020 because a damaged electrical circuit in the eCall module may relay inaccurate location data, potentially delaying emergency responders.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where injury has not yet been reported, as the defect may delay emergency responders and increase injury risk, fitting the 'High' severity criteria.

Plain-English summary

Mercedes-Benz USA, LLC. is recalling 239 specific 2020 model year vehicles, including the C300, E350, E450, GLC300, and various AMG models. The recall addresses a defect in the Emergency Call System (eCall) communication module where an internal electrical circuit may be damaged. This damage can cause the system to relay an inaccurate vehicle location to emergency services.

The primary risk associated with this defect is that an inaccurate location may delay the arrival of emergency responders, which increases the risk of injury to occupants during an emergency. The recall began on April 14, 2020.

Mercedes-Benz will notify owners, and authorized dealers will replace the communication module free of charge. Owners can contact MBUSA customer service at 1-800-367-6372 for more information. The company's internal recall number is 2020030016. Owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 or visit www.safercar.gov.

The recalled product

Product
MERCEDES-BENZ C 300, E 450, E 350, AMG GT63S
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC.
Category
Vehicle — Emergency Call System
Hazard
Affected units
239

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (11)

  • C 300
  • E 450
  • E 350
  • AMG GT63S
  • GLC 300
  • AMG E53
  • AMG C43
  • AMG C63 S
  • AMG CLS53
  • AMG GLC63
  • AMG GT63

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · MERCEDES-BENZ

Same manufacturer · Mercedes-Benz USA, LLC.

See all →

Same hazard · delayed emergency response

See all →