The Recall Desk
Our severity:HighNHTSA·21V058000·Announced 2021-02-05

Mercedes-Benz vehicles recall: eCall software may fail to report correct crash location

Mercedes-Benz is recalling 2016-2021 vehicles with eCall software that may fail to communicate the correct crash location to emergency services, potentially delaying emergency response.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This is a risk-of-harm product where no injuries have been reported. The eCall emergency call system is safety-critical; failure to communicate correct crash location could result in delayed emergency response and increased risk of injury to vehicle occupants, but the source documents no actual reported illnesses or injuries.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2016 through 2021 model year vehicles for a software defect in the communication module that controls the eCall emergency calling system. The software design may fail to communicate the vehicle's correct location to emergency services in the event of a crash.

If the eCall system fails to transmit the correct location, emergency responders may be dispatched to the wrong location, potentially delaying emergency response and increasing the risk of injury to vehicle occupants.

The recall affects multiple Mercedes-Benz models from model years 2016 through 2021. Affected owners will be notified by Mercedes-Benz. The remedy involves a free software update to the communication module, which can be installed either at a Mercedes-Benz dealership or remotely via over-the-air (OTA) update. The recall remedies began March 12, 2021.

Owners may contact Mercedes-Benz customer service at 1-877-762-8267 (reference number 2021020025) or the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) for additional information.

The recalled product

Product
MERCEDES-BENZ, MERCEDES-MAYBACH E 350 E, CLS 550, C 350 E, S 560 E
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Emergency Call System
Hazard
Affected units
1,292,258

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (95)

  • E 350 E
  • CLS 550
  • C 350 E
  • S 560 E
  • S 650
  • GLC 350
  • SLC 300
  • GLS 550
  • SL 450
  • GLS 450
  • E 300
  • CLS 450
  • GLE 550 E
  • S 560 4MATIC
  • S550
  • E 450
  • S 560
  • S 450
  • AMG GLE63
  • AMG GLS63
  • AMG GT
  • AMG E53
  • G 550
  • CLS550
  • AMG GLC63
  • S560
  • AMG S63
  • AMG S65
  • AMG C63
  • GLA 250
  • A 220
  • GLS450
  • AMG SL63
  • AMG CLS53
  • CLA 250
  • GLS 580 4MATIC
  • AMG E43
  • GLE550E
  • GLS550
  • CLA250
  • AMG CLA45
  • GLC300
  • AMG C43
  • AMG E63
  • SL550
  • AMG CLA35
  • S600
  • SLC300
  • SLC 43 AMG
  • AMG GLA45
  • C350E
  • B 250E
  • GLC 300
  • AMG GLC43
  • G550
  • AMG G65
  • S550E
  • GLE 580
  • AMG GT C
  • C300
  • E300
  • GLE350
  • E400
  • C 300
  • AMG GLE43
  • S65 AMG
  • AMG GT R
  • AMG GT S
  • GLE 350
  • S650
  • AMG A35
  • GLE 400
  • SL63
  • SL 550
  • GLE 350 E
  • E 350
  • AMG CLS63
  • E550
  • E 400
  • GLS 600
  • AMG SLC43
  • GLB 250
  • AMG G63
  • AMG SL65
  • GLE 450
  • AMG GT53
  • AMG SLC 43
  • AMG GT63
  • AMG GT43
  • AMG GLB35
  • SL450
  • GLE400
  • GLS580
  • AMG GLE53
  • AMG GLA35

Distribution

Distributed nationwide across the United States.

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