The Recall Desk
HighNHTSA·21V072000·Announced 2021-02-12

Mercedes-Benz Recalls Vehicles for Disabled Emergency Call Function

Mercedes-Benz is recalling specific 2017-2021 models because the emergency call (eCall) system may have been disabled during service, potentially delaying emergency response.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the disabled eCall system could delay emergency response and increase injury risk, but no specific injuries or fatalities have been reported in the source text.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2017-2021 Mercedes-Benz vehicles, including the C300, E300, CLA250, CLS450, AMG E53, AMG GT53, GLE450, AMG E63, AMG GTA, GLA250, GLC300, GLC350, AMG GLC43, GLE350, GLE400, GLS450, S550, C300 Cabrio, and S560. On June 18, 2021, an additional 9 vehicles were added to the recall, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles.

The communication module in these vehicles might have been inadvertently deactivated during a service visit. This deactivation could disable the Emergency Call (eCall) function. A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Mercedes-Benz USA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ CLA 250, GLA 250, E 300, CLS 450
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Safety Systems
Hazard
Affected units
67

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (24)

  • CLA 250
  • GLA 250
  • E 300
  • CLS 450
  • E 400
  • GLC 350
  • C 300
  • AMG GTA
  • GLE 400
  • GLE 350
  • GLS450
  • E300
  • GLE350
  • S550
  • CLA250
  • GLC300
  • GLC 300
  • S 450
  • AMG GLC43
  • S560
  • GLE 450
  • AMG E53
  • AMG E63
  • AMG GT53

Distribution

Distributed nationwide across the United States.

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