Mercedes-Benz Recalls Vehicles for Software Configuration Errors
Mercedes-Benz is recalling specific 2007-2014 models because incorrect software updates may cause loss of drive power or control functions, increasing crash risk.
What this means for you
Our assessment, not the agency’s: severity 4/5 (Severe).
The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.
Our severity reasoning: The recall involves a structural vehicle defect (software failure) that results in loss of drive power and stability/traction control, which the source states increases the risk of a crash.
Plain-English summary
Mercedes-Benz USA, LLC is recalling certain 2010 E350, 2014 G550, 2008-2009 C300, 2008 C350, 2009 CLK550, 2007 SL550, 2007 SLK280, and 2008 SLK350 vehicles. The recall addresses a defect where various control units may have been updated with incorrect software configuration during a previous service repair.
This software error can result in various system failures, including loss of drive power, reduced exterior lighting, or the loss of dynamic control functions such as stability and traction control. These failures can increase the risk of a crash.
Dealers will update the software configuration on the affected control units free of charge. Owner notification letters were mailed on May 3, 2022. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.
The recalled product
- Product
- MERCEDES-BENZ, MERCEDES BENZ E350, G550, SLK280, CLK550
- Brand
- MERCEDES-BENZ
- Manufacturer
- Mercedes-Benz USA, LLC
- Affected units
- 22
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (8)
- E350
- G550
- SLK280
- CLK550
- SL550
- SLK350
- C300
- C350
Distribution
Distributed nationwide across the United States.
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