The Recall Desk
Our severity:HighNHTSA·21V717000·Announced 2021-09-15

Volvo Bus 9700 Recalled for Non-Compliant Headlight Output

Volvo Bus is recalling 2008-2021 9700 vehicles because headlights may be too bright or dim, failing federal safety standards and increasing crash risk.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (vehicle lighting) where injury has not yet been reported, fitting the 'High' severity criteria for potential crash risk without confirmed fatalities or injuries.

Plain-English summary

Volvo Bus Corporation is recalling certain 2008-2021 9700 vehicles. The recall involves 860 units where the headlights may not have the correct amount of light output, appearing either too bright or too dim. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Excessively bright or dim headlights may reduce visibility, which increases the risk of a crash. Owners notification letters were mailed on September 1, 2023.

Dealers will replace the headlight assembly or the bulbs free of charge. Owners may contact Volvo Bus' customer service at 1-866-870-2046 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
VOLVO BUS 9700
Brand
VOLVO BUS
Manufacturer
Volvo Bus Corporation
Category
Vehicle — Lighting
Hazard
Affected units
860

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • 9700

Distribution

Distributed nationwide across the United States.

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