The Recall Desk
HighNHTSA·21V354000·Announced 2021-05-14

Mercedes-Benz Recalls 2019-2021 Models for Multimedia Display Software Failure

Mercedes-Benz is recalling 2019-2021 vehicles with faulty MBUX multimedia software that may disable the backup camera display. The defect violates Federal Motor Vehicle Safety Standard 111, and owners will receive a free software update.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This recall affects a critical safety system (backup camera and rear visibility) mandated by Federal Motor Vehicle Safety Standard 111. Although no injuries have been reported, the source explicitly states the defect increases the risk of a crash or injury, meeting the rubric criterion for a high-risk product where injury has not yet been reported.

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class vehicles. The recall affects approximately 343,191 vehicles.

The MBUX multimedia system software in these vehicles may cause the display to remain black or reboot after startup, preventing the rearview camera image from displaying properly. This defect violates Federal Motor Vehicle Safety Standard (FMVSS) 111, which requires proper rear visibility. A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

No injuries or illnesses have been reported in connection with this defect. The remedy consists of a free software update provided by Mercedes-Benz USA, LLC through either a dealer visit or an over-the-air (OTA) update.

Owners who received notification letters beginning June 28, 2021 can contact MBUSA customer service at 1-800-367-6373 to schedule service, or call the NHTSA Vehicle Safety Hotline at 1-888-327-4236 for additional information.

The recalled product

Product
MERCEDES-BENZ GLE 580, AMG GLC63, AMG GLC43, GLC 300
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Electronics / Multimedia System
Hazard
Affected units
343,191

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (35)

  • GLE 580
  • AMG GLC63
  • AMG GLC43
  • GLC 300
  • AMG GLB35
  • GLB 250
  • AMG GT63
  • AMG GT53
  • AMG GT43
  • AMG CLS53
  • CLS 450
  • AMG CLA45
  • AMG CLA35
  • AMG A35
  • AMG E53
  • E 450
  • GLC 350 E
  • AMG GLA35
  • AMG GLA45
  • MAYBACH GLS600
  • AMG GLE53
  • AMG GLS63
  • GLS580
  • GLS450
  • AMG GLE63 S
  • GLE 450
  • GLE 350
  • GLA 250
  • GLS 580 4MATIC
  • CLA 250
  • A 220
  • GLS 450
  • AMG GT63S
  • E 350
  • AMG E63S

Distribution

Distributed nationwide across the United States.

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