Western Star 4700 Recalled for Steering Shaft Installation Defect
Daimler Trucks North America is recalling 2020 Western Star 4700 vehicles because an improperly installed steering shaft could disconnect from the front axle, causing loss of steering control.
What this means for you
Our assessment, not the agency’s: severity 4/5 (Severe).
The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.
Our severity reasoning: The recall involves a structural vehicle defect (steering shaft) that results in loss of steering control, which aligns with the rubric criteria for a Severe (4) rating.
Plain-English summary
Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Western Star 4700 vehicles. The recall addresses a defect where the steering shaft may have been improperly installed. This installation error potentially causes a loss of connection between the steering wheel and the front axle wheels.
The loss of connection would result in a loss of steering control, increasing the risk of a crash. The recall began on November 27, 2019. DTNA will notify owners, and dealers will inspect the vehicles to correct the steering shaft installation as necessary, free of charge.
Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-835. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
The recalled product
- Product
- WESTERN STAR 4700
- Brand
- WESTERN STAR
- Manufacturer
- Daimler Trucks North America LLC
- Category
- Vehicle — Truck
- Affected units
- 1,331
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (1)
- 4700
Distribution
Distributed nationwide across the United States.
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