The Recall Desk
SevereNHTSA·19V722000·Announced 2019-10-10

Western Star 4900 and 5700 Recall for Door Hinge Adhesive Failure

Daimler Trucks North America is recalling 2017-2020 Western Star 4900 and 5700 trucks because the adhesive bond on side doors may fail, allowing doors to separate from the vehicle.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (door separation) that poses a risk of injury or crash, meeting the criteria for a Severe rating.

Plain-English summary

Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The recall involves 2,547 units where the adhesive bond on the baggage or sleeper side door may fail. This failure allows the door to separate from the hinges.

A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash. DTNA issued owners an interim notification on December 6, 2019, and the recall began on September 21, 2020.

Dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge free of charge. Owners may contact DTNA customer service at 1-800-547-0712 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
WESTERN STAR 4900, 5700
Brand
WESTERN STAR
Manufacturer
Daimler Trucks North America LLC
Category
Vehicle — Truck
Hazard
Affected units
2,547

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • 4900
  • 5700

Distribution

Distributed nationwide across the United States.

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