The Recall Desk
HighNHTSA·25V542000·Announced 2026-10-08

2021-2025 New Flyer Xcelsior Buses Recalled for Insufficient Emergency Exits

New Flyer is recalling 2021-2025 Xcelsior buses that may lack sufficient emergency exits or have exits in incorrect locations, violating federal safety standards and increasing passenger injury risk during emergencies.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This recall involves a documented structural defect—insufficient or incorrectly located emergency exits—that violates Federal Motor Vehicle Safety Standard #217. While no injuries have been reported to date, the defect poses a clear and significant risk of harm to passengers during emergencies, justifying a High severity rating for a risk-of-harm product without yet-reported injury.

Plain-English summary

New Flyer of America, Inc. is recalling certain 2012–2025 Xcelsior buses for a structural defect affecting emergency egress. The affected buses may have been manufactured with an insufficient number of emergency exits, or the exits may be located incorrectly. These vehicles fail to comply with Federal Motor Vehicle Safety Standard #217, which sets requirements for bus emergency exits and window retention and release.

Insufficient or incorrectly located emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury. A total of 2,354 units are estimated to be affected, spanning model years 2012 through 2025.

New Flyer will mail instructions and necessary parts to owners free of charge to add additional emergency egress windows. Owner notification letters were mailed on October 8, 2025. Owners of affected buses should contact New Flyer's customer service at 1-800-241-2947 for more information or to verify if their vehicle is included in this recall.

The recalled product

Product
2021 NEW FLYER XCELSIOR
Brand
NEW FLYER
Manufacturer
New Flyer of America, Inc.
Category
Vehicle — Bus
Hazard
  • emergency-exit-defect
  • structural-defect
Affected units
2,354

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • XCELSIOR

Distribution

Distributed nationwide across the United States.

Related recalls

Same category