The Recall Desk
SevereNHTSA·23V897000·Announced 2023-12-22

New Flyer Recalls 2021-2023 XE Buses for Unintended Acceleration

New Flyer is recalling 246 battery electric transit buses due to a software error that may cause unintended acceleration, increasing crash risk.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (software error causing unintended acceleration) that increases the risk of a crash, meeting the criteria for a Severe rating.

Plain-English summary

New Flyer of America, Inc. is recalling certain 2021-2023 XE35, XE40, and 2023 XE60 battery electric transit buses. The recall involves 246 vehicles affected by a software error that may cause unintended acceleration during certain conditions.

Unintended acceleration can increase the risk of a crash. New Flyer will update the vehicle software free of charge to correct the issue. Owner notification letters were mailed on February 13, 2024.

Owners may contact New Flyer customer service at 1-800-241-2947 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236. New Flyer's number for this recall is R23-023.

The recalled product

Product
NEW FLYER XE35, XE40, XE60
Brand
NEW FLYER
Manufacturer
New Flyer of America, Inc.
Category
Vehicle — Transit Bus
Hazard
Affected units
246

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (3)

  • XE35
  • XE40
  • XE60

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · NEW FLYER

Same manufacturer · New Flyer of America, Inc.

See all →

Same hazard · unintended acceleration

See all →