New Flyer Recalls Electric Buses Due to Inverter Firmware Errors
New Flyer is recalling certain 2013-2021 electric buses because firmware errors in the inverters may cause the electric drive system to shut down, increasing the risk of a crash.
What this means for you
Our assessment, not the agency’s: severity 4/5 (Severe).
The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.
Our severity reasoning: The recall involves a structural vehicle defect (inverter firmware causing drive system shutdown) that increases the risk of a crash, meeting the criteria for a Severe rating.
Plain-English summary
New Flyer of America, Inc. is recalling certain 2013-2021 XE40, 2019-2021 XE35, 2018-2021 XE60, 2016-2019 XHE40, and 2015 XHE60 vehicles. The recall involves 227 vehicles in total.
Firmware errors in the inverters may cause the electric drive system to shutdown. A sudden loss of power increases the risk of a crash.
New Flyer will notify owners, and dealers will update firmware software, free of charge. The recall began on April 19, 2021. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R21-005. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
The recalled product
- Product
- NEW FLYER XE60, XE35, XE40, XHE40
- Brand
- NEW FLYER
- Manufacturer
- New Flyer of America, Inc.
- Category
- Vehicle — Electric Bus
- Hazard
- Affected units
- 227
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (5)
- XE60
- XE35
- XE40
- XHE40
- XHE60
Distribution
Distributed nationwide across the United States.
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