The Recall Desk
HighNHTSA·25V457000·Announced 2025-07-08

MCI Recalls 2025-2026 Buses Due to Incorrect Emergency Exit Label Placement

Motor Coach Industries is recalling specific 2025-2026 bus models because emergency exit labels may be placed in the wrong location, potentially delaying exit use.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where injury has not yet been reported, fitting the High severity criteria for potential delay in emergency egress.

Plain-English summary

Motor Coach Industries (MCI) is recalling certain 2025 D4520, D45CRTLE, D45CRT, J3500, and 2025-2026 J4500 buses. The recall addresses a defect where the emergency exit label may be placed in the incorrect location. As a result, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

Incorrectly located labels may prevent or delay the use of the emergency exit, which increases the risk of injury. MCI will install or mail labels as necessary, free of charge. Owner notification letters were mailed on August 6, 2025. Owners may contact MCI customer service at 1-800-241-2947 for assistance.

The recalled product

Product
MCI J3500, J4500, D4520, D45CRT
Brand
MCI
Manufacturer
Motor Coach Industries
Category
Vehicle — Bus
Hazard
Affected units
321

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (5)

  • J3500
  • J4500
  • D4520
  • D45CRT
  • D45CRTLE

Distribution

Distributed nationwide across the United States.

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